FAQs
Shopping Information
How do I find a product?
You can simply use the search bar at the top of the page to look for specific products or browse through our various categories.
Can I save products to my wishlist?
Yes, you can create a wishlist on our site. Just click the “Add to Wishlist” button on any product page to save items for later purchase.
How do I know if a product is in stock?
Product availability is clearly indicated on each product page. If an item is in stock, you will see an “Add to Cart” button. If it’s out of stock, you may see a notification or an option to be alerted when the item becomes available again.
Can I purchase products as a guest?
Yes, you can make purchases without creating an account. However, registering for an account allows you to save shipping details, track your orders, and access exclusive offers.
Payment Information
What payment methods do you accept?
We accept a range of payment methods, including major credit and debit cards, PayPal, and bank transfers. Please refer to our checkout page for the complete list of accepted payment options.
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption and other security measures to protect your payment data during transactions.
Can I use a coupon code?
Yes, you can apply a coupon code during the checkout process. Just enter the code in the designated field, and the discount will be applied to your order.
What happens if my payment fails?
If your payment is unsuccessful, you will be notified immediately. You can then reattempt the payment or select a different payment method. Please ensure that your payment details are accurate and that there are sufficient funds in your account.
Order Returns
What is your return policy?
We offer a generous 180-day return policy. Eligible items can be returned within 60 days of receiving your order. Please review our complete Return Policy for additional details.
How do I return an item?
To return an item, please follow the instructions provided in your order confirmation email. Make sure to include a copy of your order invoice and return the item in its original condition.
Who pays for return shipping?
Unless stated otherwise, the cost of return shipping is typically the responsibility of the customer. If your return is a result of an error on our part or a defective product, please contact our customer support team for further assistance.
Can I exchange an item?
Yes, exchanges are welcome. If you need a different size or color, please contact our customer support team, and we will help coordinate an exchange.
For any additional questions or further assistance, please reach out to us via our “Contact Us” page or call us at +1 (305) 798-4044 during our support hours, 9:00 AM–6:30 PM (EST) Monday through Friday. Enjoy shopping at Thebestcoupleshirts!