Refund Policy

At Thebestcoupleshirts, operated by Jonathan Francois LLC (located at 2301 S Congress Ave Apt 812, Boynton Beach, FL 33426, United States of America), we strive to make your shopping experience smooth and transparent. Please review the following policy carefully as it covers order exchanges, cancellations, returns, and refunds. For any questions or concerns, our support team is available Monday through Friday from 9:00 AM to 6:30 PM EST, and you can reach us at [email protected] or call +1 (305) 798-4044.

Order Exchanges

Before completing your purchase, please ensure you have reviewed your order details—including size, design, and quantity—carefully. We are unable to process exchanges if any errors occur in these selections. If you wish to make changes, you have the option to cancel your order and place a new one; cancellations must be made within 24 hours of order placement. Our support team is available to help if you need assistance with this process.

Order Cancellations

You may cancel your order within 24 hours of placing it. Beyond this timeframe, your order may have already entered processing, making cancellation unfeasible. If you decide to cancel after this period, please note that a cancellation fee of 10% of the total order value may apply.

Returns and Refunds

We accept returns for non-sale items within 180 days of the delivery date. Returns and refunds are available under the following conditions:

• The item arrives damaged, broken, or significantly different in design, size, or material from what was ordered.
• The product does not match the description provided.

Once the return period of 180 days has passed, the sale becomes final and no refunds or exchanges will be issued. Returned items must be in their original condition and packaging—unworn, unwashed, with all original tags attached—and accompanied by the sales receipt.

Please note that items which have been worn, washed, altered, or those lacking the original tags are not eligible for return or refund. Additionally, products with minor, fixable thread issues will not qualify.

Refund Claim Requirements and Process

To submit a refund claim, please contact our support team at [email protected] and include the following information:

• Your name as it appears on the order
• Your order number
• A detailed description of the issue along with photos illustrating the problem
• The shipping label or receipt, proof of purchase, and any relevant correspondence (e.g., email screenshots)

We aim to respond within 2–3 business days regarding your eligibility. Please wait for our confirmation email, which will provide the approved return address and further instructions, before shipping any items back to us. Customers are responsible for the cost of return shipping, so be sure to include the carrier’s tracking number when sending the package.

Refund Processing Time

Once we receive and inspect your return, refunds are typically processed within 2 business days. The full refund will include the original shipping costs. Should there be any delay beyond 10–15 days after processing your return, please contact your bank or credit card company for further assistance.

Additional Important Information

Our refund policy remains valid for 180 days from the delivery date. Please be aware that return shipping costs are the responsibility of the customer, and Thebestcoupleshirts is not liable for any damages or losses that occur during the return shipping process. For issues related to ineligible requests or lost returns, customers will need to resolve those matters independently. Before starting a return, we highly recommend reaching out to our Support Team for guidance.

Thank you for choosing Thebestcoupleshirts. We value your business and are here to help ensure your complete satisfaction.